Frequently Asked Questions
What is a Professional Home Organiser?
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A Professional Organiser is someone who works with clients to optimise space and introduce functionality into your home, to suit your everyday needs.​
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Why is an initial consultation required?
An initial consultation is required, as I will need to take measurements and pictures of the areas you would like me to organise.
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If you have booked a pantry organisation package, I will need to collect an in-depth pantry inventory and measurements.
The initial consultation is up to 1 hour, and product recommendations, budget, and style preferences will be discuss during this time.
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Do I need to be home while you are there?
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If you have booked a decluttering service, I ask that you are home to assist me. For organising where no decluttering is needed, you are more than welcome to come and go throughout the day as usual.
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What payment options do you offer?
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You can pay for my services using payment methods including VISA, MasterCard, AMEX, Apple Pay, Google Pay, BPAY and PayPal.
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Please note: 1.8% transaction fee applies to all online payments (excluding BPAY).
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Do I need to purchase storage products for the service?
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You do not need to purchase storage products if you do not wish to. It is completely up to you if you would like to purchase new storage products for the area being organised.
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Recommended products provided to you after the initial consultation can also be purchased by myself on your behalf at the cost of products and a personal shopping fee of $90 per area/ room.
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Are maintenance services available?
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You can rebook me at any time for a maintenance service to keep your home tidy and organised. Maintenance sessions require a 4-hour booking minimum and are charged at the standard hourly rate.
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What is your cancellation policy?
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If you need to reschedule your booking, I ask that you please let me know no less than 72 hours prior to your service booking time. Please note that you will be charged the full appointment fee if you fail to arrive for your booking or cancel without the required 72 hour advance notice.
NDIS requires 7 days cancellation for scheduled session bookings in alignment with the current NDIS 2024-2025 provider policies.
Please do your best to notify me in advance, and I will gladly find time to reschedule for you.
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Why is your hourly rate from $90?
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The professional organiser industry standard rates vary anywhere between $85- $150 per hour upwards. I have set my rates to stay competitive in the industry market, and I believe my quality of service and level of industry and expert experience reflects this pricing for my clients.
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How far do you travel?
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We travel all across the Sunshine Coast & Brisbane.
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We charge the standard ATO travel rate of
at 88 cents per km for locations over 65km.
NDIS travel rates are set as per the current NDIS price guide.
Interstate travel can be arranged however travel fees apply.
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